Connected Support - Prepare for the Unexpected
Don’t let the unexpected get you down this harvest season! New John Deere equipment comes with the Connected Support technology built into it! That means it can sense potential issues you might be having and will alert you. What makes it even better is that Martin Tractor will receive these alerts as well and connect to your equipment remotely for a better understanding of the issue. Martin Tractor Connected Support is always ready to help you!
Austin Thompson, Connected Support Specialist, sat down with the Marketing department to talk about what he does as the CSS, what Connected Support is, how to get connected, things farmers can do to stay connected, and more!
Don’t forget to have a valid MyJohnDeere account and appropriate partnerships set up in the John Deere Operations Center. Contact Austin Thompson or your local Product Support Specialist for more info on how you can get connected!
A few things you can do as the farmer:
Monitor alerts from your machine remotely
Monitor engine hours and utilization
View machine location and get driving direction to the site
Monitor fuel level and idle time
A few things Martin Tractor can do as your dealer:
Monitor alerts coming from your machine
Remotely connect to your machine for real-time diagnosis
Leverage Expert Alerts from John Deere to address potential future downtime
Perform software updates from the dealership
What you need to get connected:
JDLink Access + RDA (Remote Display Access) or JDLink Connected Activation customer