Customer Service Advisor

Do It Yourself Repairs

What is Customer Service ADVISOR?
It is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription-based tool also allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

Advantages:

Provides Incremental and ongoing updates to maintenance and repair information
Electronic format makes navigating and searching manuals quick and efficient
Electronic Data Link (EDL) allows connectivity with machines
Training and support from John Deere dealers ensure a positive customer experience

Data Options:

You can select a subscription that best suits your equipment fleet needs, including:

Agricultural Equipment (5000 Series Tractors and above, Harvesting, Crop Care, Hay and Forage, etc.)
- Includes Historical Data for Agriculture and Turf Equipment prior to 1995
Turf and Utility Equipment (Commercial Mowing Equipment, Utility Vehicles, Golf Equipment, Tractors up to 5000 Series)
Compact Construction Equipment (Skid Steer Loaders, Compact Wheel Loaders, Compact Excavators)

Online vs. Offline capabilities:
Customers have the ability to access Service ADVISOR online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer's MyJohnDeere user ID for access to the system.

Feature	Online	Offline
Access to Service ADVISOR web page	Yes	Yes
Access Owner's Repair and Technical manuals	Yes	Yes
Look up and troubleshoot diagnostic codes	Yes	Yes
Connected diagnostics and readings	No	Yes
Completing tests and calibrations	No	Yes

If a customer would like to connect to a machine to complete connected diagnostics, readings, test and calibrations, the customer would require the Service ADVISOR offline application and EDL.

Questions to Consider:

Do you perform the majority of your own equipment repairs?
Are your technicians skilled enough to utilize an electronic diagnostic tool?
How often do you need to access technical or diagnostic information?
Does Customer Service ADVISOR fir your needs?
- Dealers can sell technical Manuals if this is a better option for the customer.

Note: Access to Customer Service ADVISOR does not authorize or permit customers to perform warranty repairs or modify their equipment from the original state.

Visit JohnDeereStore.com for more information on subscription packages and pricing.

Chris Vonholten

I felt like I had been doing business with Martin Tractor for years even though it was my first interaction with them.

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Mid Tractor & Hay Equipment

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Mid Tractor & Hay Equipment

Do It Yourself Repairs

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